I HATE Smart Prepaid Part 1

A couple of days ago, I experienced something weird with my Smart Prepaid Line. According to the supervisor that I spoke with, I made 2 "pasaload" text worth P16 each of which I NEVER made. Had the situation investigated and today, Van, the supervisor, informed me that I did a pasaload to a certain no. that I don't even know. She suggested that I look into the possibility of someone within the household using my phone. Again, I had to tell her the impossibility as at the time of the alleged text message, (1) all 3 maids were with me -- cooking (2) my 2 sisters and dad were out (3) the only 2 people upstairs were my mom (who doesn't know a thing about cellphone extra features) and my 2 year old nephew, JM (must I assume that he really IS too smart for his age that he made "pasaload" to someone?) were enjoying another round of Barney in my parents bedroom. She even asked if I got a confirmation message of which I never did! And they can't do anything about it...like return the money. I HATE THIS! Its not because I lost P32, but more so because I lost it for something I didn't do. I wouldn't be complaining if I really did do it. Hell, I don't even know how to use "pasaload"! Crappers!